Frequently Asked Questions (FAQ)

Why is dental care essential for my dog?
Your dog's dental health directly impacts their overall well-being. Plaque and tartar buildup can lead to gingivitis, infections, and periodontal disease—conditions that affect not only their mouth but their entire body. Regular dental care prevents these issues and promotes a longer, healthier life.

What's included in the Canivet Tooth Cleaner Kit?
Our complete kit contains:

• 1 electric base unit
• 2 soft toothbrush heads
• 1 scaler head
• 1 water flosser head
• 1 USB charging cable
• 1 water hose
• 1 user manual

Everything you need for professional-grade dental care at home, helping reduce costly vet visits.

Do you ship internationally?
Yes, we deliver worldwide. Shipping times vary based on your location and the delivery method you choose at checkout.

How do I track my order?
You'll receive a tracking number via email as soon as your order ships. Be sure to check your spam folder if you don't see it in your inbox.

How often should I use the kit?

• Electric toothbrush: Daily use recommended
• Dental scaler: As needed, based on your dog's tartar accumulation

Can this kit treat existing dental problems?
No. The Canivet kit is designed for prevention and maintenance, not treatment. If your dog has dental issues, please consult your veterinarian for proper medical intervention.

What if my item arrives damaged?
Contact us immediately at help@rarepet.co with a photo of the damage. We'll send you a replacement right away at no cost.

What's your return policy?
We stand behind RarePet with a 60-day risk-free guarantee. If you don't see real improvements in your dog's dental health, simply email help@rarepet.co within 60 days of delivery. Once we receive and verify your return, we'll issue a full refund.

Which products are covered by the 60-day guarantee?
All RarePet dental kits, tooth cleaners, and accessories are covered—except toothpaste, which cannot be returned once opened due to hygiene standards.

What if my product stops working?
Every product includes a 1-year manufacturer warranty. If you experience any issues, send us a brief video showing the problem, and we'll ship you a free replacement immediately.